T&C’s, SHIPPING, RETURNS & CANCELLATION INFORMATION
Bookings are not final until payment is received in full.
By booking a course, workshop, camp or online classes/course with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us including the below Terms and Conditions relating to cancellations) and your booking will be accepted by us on this basis
Online Classes & Courses
By purchasing and participating in any online class or course, you agree:
- to complete sufficient warm ups before each activity.
- ensure that you are dancing/ exercising in an open safe space, with a suitable, non-slip floor, clear of any objects that could cause injury. Any equipment, including poles, has been installed and is used as per manufacturers recommendations. Any use of equipment is at your own risk.
- to avoid activities if you have, or suspect you may have any current health concerns, injuries, aches and pains that affect your ability to complete the activity. If unsure if your medical history, concerns or conditions, including pregnancy or prior injuries, may affect your ability to perform the exercises in this video, consult your medical professional before continuing.
- all information provided by Ecole de Pole is of a general nature and is furnished for educational/entertainment purposes only. No information is to be taken as medical or other health advice pertaining to any individual specific health or medical condition. You agree that use of this information is at your own risk, risks may involve injury, and hold Ecole de Pole harmless from any and all losses, liabilities, injuries or damages resulting from any and all claims.
- this video may not be downloaded, reproduced or sold.
Cancellations by you
Do not send personal messages via DM to directors or camp organisers to cancel your spot/ course. They will not respond! The only way to cancel is to complete the google form HERE. Whilst we understand that accidents and life happens, these are the exact reasons we have the policies and no exceptional circumstances will be considered except for your own or a partner/ child’s death or incapacitating injury. See below for more information.
Instructor Training Courses
Face to Face Courses: We do not issue refunds and the money collected may not be transferred or substituted for another service. If for any reason you are unable to attend the training you registered and paid for, you must send an email to the office (or through the contact form on this website) to reschedule to attend an alternate training at a later date or may be offered the possibility to complete the course through an online version if available. There may be an administration fee for this service.
Online Classes & Courses: Will not be refunded under any circumstance. We do not issue refunds and the money collected may not be transferred or substituted for another service.
Pole Retreats/ Camps: are non transferrable. We will deduct an AUD $300 administration fee when you cancel, in addition to the following costs:
- 8-12 weeks before departure = 75% of total cost
- 0-8 weeks before departure = 100% of total cost
Refunds will be offered only in exceptional circumstances of your own or a partner’s or your own child’s death or permanent incapacitating injury only. Illness/ pregnancy/ injuries/ family trouble/ work commitments/ changes to circumstances etc, whilst we understand are difficult to navigate and we empathise, will not warrant a refund. We know it’s sensitive, but if you are asking for a refund in an exceptional circumstance, please provide the medical (or other) certificate for your exceptional reason to avoid any awkwardness for anyone or hard feelings!
If you are unable to travel to your pole camp due to government restrictions (for example, your local area is a declared a COVID-19 hotspot), you will not be penalised, and may use the full credit of your pole camp booking for any other EDP camp or retreat (within 12 months).
PAYMENT PLAN POLICY:
By entering into a payment plan via checkout from an Ecole de Pole site or affiliated site, you agree to abide by the terms of the payment plan and make all repayments until the end of the term and the product or service has been paid for in full. We reserve the right to recover the remainder of unpaid instalments if failure to pay or an instalment is missed; by any means we deem fit, whether that be contacting an affiliate or other person on the booking, directly charging a card on file or any means necessary including enforceable collection. Late and failed/ unsuccessful payments will incur a $10 fee per case in addition to the outstanding payment.
Cancellations by us
While every effort is made to ensure that your course, retreat or workshops commence as planned, Ecole de Pole reserves the right to cancel or revise any class time, activity, instructor or tutor as necessary.
Force Majeure or Acts of God (in other words, any event out of our control such as but not limited to, a natural disaster, catastrophe, political unrest or government restrictions that might render the running of a course or camp impossible or impracticable): where the cancellation is due to external events outside our reasonable control, credits for the next available alternative camp, or other reasonable alternative service, less unrecoverable costs, will be given. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights. You will have the option of a credit for the value of the course or camp to be used within 12 months without penalty, and in most cases every effort will be made to re-schedule a course or camp at the very next practicable date.
You will be informed if we are unable to fulfil your order for any reason. We cannot guarantee stock availability of sale products and products on special offer as these are sold on a first come first served basis.
AUS POST Standard Delivery
Exact price will vary by weight and will be confirmed before you finalise your order. All parcels for Aus addresses are sent via Aus Post signed for. Please allow 3 – 5 days for delivery of your order.
Rest of World Delivery
Exact price will vary by weight and will be confirmed before you finalise your order. All parcels are sent via Aus Post with proof of delivery and in some cases signed for depending on the package and the destination.
Orders for delivery outside Australia may take 7-14 working days to be delivered, Please note we are unable to claim the loss of a parcel with Aus Post until 25 days have passed.
We want you to be delighted with your products when you shop with us, but we understand that with online purchasing, you may occasionally want to return items that are not suitable. We offer a refund on any full price items returned to us in perfect condition within 7 days of receipt of order with proof of purchase.
If you are returning a top, please make sure it does not have make up or deodorant marks on it. We will not accept the return if it has make up or marks on it. We are only a small business and we cannot lose stock in this way so we’d appreciate it if you could be careful when trying on items and return them in the condition you received them in if they are not suitable or the wrong size.
Faulty items may be returned at any time. Please note, we are unable to refund postage paid for any requests for returns or exchange, unless the fault is with us.
EDP reserves the right to refuse a refund or exchange of a product that has been damaged in any way.
How to return/exchange an item:
1. Please contact us to advise reason for return at firstname.lastname@example.org to arrange
2.Ensure you return your unworn/unused goods, as sold, with all the original packaging, tags, labels within 7 days.
3.Place to goods you are returning into the bag they were delivered in and include the order number on your bag or inside.
4.Write the address on the package and seal the bag.
5.Take your parcel to your nearest post office and add postage as required for the items you are returning. The postage costs are borne by the customer. Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage.
Address to send the parcel to:
Email us for current address
Crediting your return
Please allow 2 weeks from the shipping date for your return to be processed. The original card used for the purchase will be credited with the refund once we receive the goods and have checked that they are in good order.